APA Style

Tjiptono, Fandy & Chandra , Gregorius. (2011). Service, Quality & Satisfaction (3). Ygyakarta: CV Srikandi.

Chicago Style

Tjiptono, Fandy & Chandra , Gregorius. Service, Quality & Satisfaction. 3 Ygyakarta: CV Srikandi, 2011. Text.

MLA Style

Tjiptono, Fandy & Chandra , Gregorius. Service, Quality & Satisfaction. 3 Ygyakarta: CV Srikandi, 2011. Text.

Turabian Style

Tjiptono, Fandy & Chandra , Gregorius. Service, Quality & Satisfaction. 3 Ygyakarta: CV Srikandi, 2011. Print.