APA Style
LUCAS, Robert W.. (2005).
Customer Service: Building Successful Skills For The Twenty-First Century (3rd ed).
Hoboken, NJ:
Sams.
Chicago Style
LUCAS, Robert W..
Customer Service: Building Successful Skills For The Twenty-First Century.
3rd ed
Hoboken, NJ:
Sams,
2005.
Text.
MLA Style
LUCAS, Robert W..
Customer Service: Building Successful Skills For The Twenty-First Century.
3rd ed
Hoboken, NJ:
Sams,
2005.
Text.
Turabian Style
LUCAS, Robert W..
Customer Service: Building Successful Skills For The Twenty-First Century.
3rd ed
Hoboken, NJ:
Sams,
2005.
Print.