APA Style

TJIPTONO, Fandy, CHANDRA, Gregorius. (2009). Service, quality, satisfaction . Yogyakarta: CV Srikandi.

Chicago Style

TJIPTONO, Fandy, CHANDRA, Gregorius. Service, quality, satisfaction. Yogyakarta: CV Srikandi, 2009. Text.

MLA Style

TJIPTONO, Fandy, CHANDRA, Gregorius. Service, quality, satisfaction. Yogyakarta: CV Srikandi, 2009. Text.

Turabian Style

TJIPTONO, Fandy, CHANDRA, Gregorius. Service, quality, satisfaction. Yogyakarta: CV Srikandi, 2009. Print.